How about the terms and conditions of payment?

Trading methods include EXW, FOB, CIF, and DDU. For mass production, the usual terms are 30% deposit and 70% before shipment. Payment methods include T/T, L/C, and D/P.

How can you guarantee the quality?

If the product has quality problems within 14 months against the B/L date, the company states it will renew it free of charge after review based on pictures or video. Inappropriate operation or wrong specification selection are outside the warranty scope.

How do we select models and specifications?

Customers can send the series model and requirement details such as motor power, output speed or ratio, service factor, and application data. Pictures or drawings can also be provided.

If we do not find what we want on the website, what should we do?

Customers can send pictures, drawings, or descriptions for design based on standard models, submit drawings or samples for OEM or ODM development, or request development of new products for suitable markets.

Can we buy 1 pc of each item for quality testing? Are samples available free of charge?

Trial orders for quality testing are accepted. For small-value items, free samples may be provided, while shipping cost is borne by the customer.

What is the minimum quantity?

The FAQ states there is no minimum order quantity, while pricing depends on quantity because freight cost differs significantly.

How about your product delivery time?

For a 20-foot container, the stated delivery time is 20 to 25 workdays for worm and cycloid gearboxes and 25 to 30 workdays for helical geared motors. For small quantities with spare parts in storage, delivery can be within one week.